Shop policies

Workmanship guarantee

Our work is guaranteed for 90 days. If something we did lets go, like a grip that slips or twists, a head or ferrule that comes loose, or epoxy that fails, send a request and we'll fix it free.

After 90 days, we'll still fix our own work at no labor charge. You only pay for any new parts it needs.

The guarantee covers our work, not the parts themselves. It doesn't cover:

• Shafts, heads or grips that crack, break or wear out from play, a mishit, a fall, travel or heat.
• Normal grip wear.
• Damage that wasn't caused by our work.

Defects in a part are covered by the maker's warranty, and we're glad to help you with a claim.

Your clubs in our care

We photograph your clubs when they come in. If a job could put a club at risk, like bending older forged or cast irons, we tell you first and only go ahead with your OK. If you OK a job we've flagged as risky, we aren't responsible if the club breaks.

If we damage a club through our own mistake, we'll repair it or pay its used-market value, up to $300 per club.

Ready dates

If we miss your ready date and it's our fault, you get 20% off labor. Supplier and shipping delays don't count, and we'll tell you as soon as we know about one.

Cancellations & refunds

• Cancel before parts are ordered for a full refund.
• After parts are ordered, you're refunded everything except parts that can't be returned.
• Labor is refunded for any work that wasn't done.
• If we can't find the head you asked us to search for, your search deposit is refunded in full.